It is very helpful in troubleshooting and resolving any issues to have some information so that we can best replicate the issue and assist you.  In sending us a support ticket, please include the following information:

  • Bug Report  -  (a detailed summary of the issue)
  • Screenshot(s) of the Issue and/or Error Message  -  (if possible)
  • Hardware Information  -  (the type of computer, phone, tablet, etc.)
  • OS Information  -  (Windows 7, iOS 8.1, Android 4.4, etc.)
  • Browser or App - (Does this issue happen in an app or on a browser - If on a browser please give us your browser information as described below.)
  • Speedtest Results  -  ( )

You can send us a support ticket at, call us at 855=278-8326, or chat with us on live chat at  

You may find the following links to information about how to take a screenshot and get your OS or Browser info on various devices helpful.

How to take a screenshot:

  • has helpful info on how to take screenshots on many devices, including Mac, Windows, iOS and Android.

How to get your OS info:

  • PC - The following link will get your your OS info, or instructions on how to get the OS version.
  • Mac - On the top left of the screen click the Apple > About this Mac.  The OS and version will both be shown.
  • iOS - Go to Settings > General > About > Version
  • Android - Click System Settings > About Phone > Look for the number under Android Version

How to get your Browser info:

  • If using a browser, please send us the type of browser (Chrome, Internet Explorer, Firefox, etc) and the version of it.  
  • You can send us this and more info helpful troubleshooting info about your browser by sending an email to using the following link.  Please use the same email address that you use in sending us the support ticket with the bug report, etc.