It is very helpful in troubleshooting and resolving any issues to have some information so that we can best replicate the issue and assist you.  In sending us a support ticket, please include the following information:

  • Bug Report  -  (a detailed summary of the issue)
  • Screenshot(s) of the Issue and/or Error Message  -  (if possible)
  • Hardware Information  -  (the type of computer, phone, tablet, etc.)
  • OS Information  -  (Windows 7, iOS 8.1, Android 4.4, etc.)
  • Browser or App - (Does this issue happen in an app or on a browser - If on a browser please give us your browser information as described below.)
  • Speedtest Results  -  ( http://speedtest.dal05.softlayer.com/speedtest )


You can send us a support ticket at http://support.sundaystreams.com/support/tickets/new, call us at 855=278-8326, or chat with us on live chat at www.sundaystreams.com.  



You may find the following links to information about how to take a screenshot and get your OS or Browser info on various devices helpful.


How to take a screenshot:

  • www.take-a-screenshot.org has helpful info on how to take screenshots on many devices, including Mac, Windows, iOS and Android.


How to get your OS info:

  • PC - The following link will get your your OS info, or instructions on how to get the OS version.  http://windows.microsoft.com/en-us/windows/which-operating-system
  • Mac - On the top left of the screen click the Apple > About this Mac.  The OS and version will both be shown.
  • iOS - Go to Settings > General > About > Version
  • Android - Click System Settings > About Phone > Look for the number under Android Version


How to get your Browser info:

  • If using a browser, please send us the type of browser (Chrome, Internet Explorer, Firefox, etc) and the version of it.  
  • You can send us this and more info helpful troubleshooting info about your browser by sending an email to support@sundaystreams.com using the following link.  Please use the same email address that you use in sending us the support ticket with the bug report, etc.